Loria NYC Art —

Shipping Policy.

Loria NYC Art LLC ships within the United States only.

Complimentary shipping on all U.S. orders.

MADE-TO-ORDER ITEMS (APPAREL, TEXTILE PRINT, ACCESSORIES)

• All wearable textile print items and select products are made-to-order and not pre-stocked
• Production begins after an order is placed and may include precision all-over printing, knitting, cutting, sewing, and refined finishing depending on the product type
• Because each item is custom produced specifically for each order, all sales are final
• Returns, exchanges, or cancellations are not accepted once an order is placed or production has begun
• Items cannot be altered, resized, or exchanged after production begins
• Customers are responsible for reviewing size guides, product details, and material information prior to purchase
• Variations in artwork placement, fabric texture, color tone, or finish are inherent to the process and are not considered defects

ORIGINAL / ONE-OF-A-KIND ARTWORK

• Original hand-painted wearable art pieces are one-of-one works created directly by the artist and cannot be reproduced or replaced
• All sales are final; no returns, exchanges, or replacements are offered under any circumstances
• Each original artwork is shipped fully insured and requires signature confirmation upon delivery
• In the rare event of verified transit damage or loss, resolution is handled exclusively through the carrier’s insurance process

SHIPPING INFORMATION

Estimated Delivery (U.S.)

• United States: 5–15 business days (production + shipping)

Delivery timelines are estimates and may vary due to production schedules, destination, seasonal demand, weather conditions, or carrier delays.

TRACKING INFORMATION

• All orders include tracking
• Tracking details are provided once the order ships
• Tracking updates may take 24–48 hours after carrier pickup

SHIPPING, DELIVERY & RESPONSIBILITY

• Customers are responsible for providing accurate and complete shipping information at checkout, including correct delivery address and contact details
• Customers are responsible for monitoring tracking updates and ensuring timely retrieval of packages

If a shipment is delayed, held for pickup, or affected by carrier-related issues outside of Loria NYC Art’s control, customers may need to contact the carrier directly for resolution.

Loria NYC Art LLC is not responsible for delays caused by carriers, weather events, system disruptions, labor issues, or other circumstances beyond its control.

Packages returned due to incorrect address, refusal, or failure to collect may be subject to additional shipping and handling charges before reshipment.

Once a shipment is marked delivered by the carrier (including signature confirmation where applicable), the order is considered fulfilled. Responsibility transfers to the customer. Loria NYC Art LLC is not responsible for loss, theft, misdelivery, or unauthorized retrieval after delivery confirmation.

LOST OR DELAYED SHIPMENTS

If a shipment appears lost or delayed, Loria NYC Art will coordinate directly with the carrier for investigation.

• If a made-to-order item is confirmed lost in transit, a replacement will be issued at no additional cost
• Original one-of-one artworks are not replaceable and are resolved exclusively through carrier insurance claims

INCORRECT OR INSUFFICIENT ADDRESS

• Orders returned due to incorrect or incomplete shipping information may be reshipped at the customer’s expense
• Customers are solely responsible for ensuring all shipping details are correct before placing an order

ORIGINAL ARTWORK SHIPPING

Original hand-painted wearable art pieces are shipped directly from the artist.

• Preparation time: 1–3 business days (inspection, packaging, documentation)
• Fully tracked shipment provided
• Signature confirmation required upon delivery
• These items may ship separately from made-to-order products when applicable

SHIPPING COSTS & SPLIT SHIPMENTS

• Shipping costs are calculated at checkout
• Complimentary shipping promotions (if applicable) are shown at checkout
• Orders may ship in separate packages at no additional cost

ORDER PROCESSING NOTES

• All items are custom-made or individually produced
• Orders are fulfilled through a production and logistics network
• Orders may ship from different fulfillment locations depending on destination and availability

INSPECTION & CLAIM REQUIREMENTS

All items must be inspected immediately upon delivery.

Any issues must be reported within 24 hours to:
info@lorianycart.com

Claims must include:

• Order number
• Clear photos of the item and packaging
• Description of the issue

Eligibility conditions:

• Items must be unworn, unused, and in original condition
• Wear, washing, alteration, or misuse disqualifies claims
• Natural variations in print, texture, placement, or finish are not considered defects

ORDER TERMS & VARIATION NOTICE

• Orders cannot be modified or canceled once production begins
• Slight color variations may occur due to screen settings and production processes
• Minor variations are inherent to custom manufacturing and are not considered defects

CONTACT

Email: info@lorianycart.com