FAQs

Loria NYC Art — Frequently Asked Questions

Your Questions. Answered with Clarity.


1. What is Loria NYC Art?

Loria NYC Art LLC is a wearable art brand where original artwork is translated into fashion pieces. Each item exists as either a made-to-order textile print garment or a one-of-one hand-painted artwork created by S. Loria.

All pieces are conceived as wearable art and are not mass-produced fashion.

2. What is the difference between made-to-order wearable art and original hand-painted artwork?

Made-to-Order Textile Print Wearable Art: These pieces originate from original artwork by S. Loria and are translated into fabric using high-resolution all-over printing. Each garment is produced after purchase through a cut-and-sew process.

Original Hand-Painted Wearable Art: These are one-of-one garments hand-painted directly by the artist. Each piece is unique, non-reproducible, and exists as a standalone wearable artwork.

3. Are your items mass-produced?

No. All items are either:

  • Made-to-order production pieces created individually after purchase
  • One-of-one hand-painted original artworks

Nothing is pre-stocked or mass-produced.

4. What is your return, refund, and exchange policy?

All sales are final. Returns, cancellations, or exchanges cannot be accommodated for customer sizing errors or personal preference once an order has been placed.
Each piece is individually crafted through a custom made-to-order process, produced exclusively for your order. Please review all product details carefully and select the correct size before purchasing. To ensure proper fit, consult the size guide prior to placing your order.

Replacements are issued only for:
• Verified manufacturing defects (made-to-order items only)
• Carrier-confirmed transit damage reported within 24 hours of delivery

Original hand-painted wearable art pieces are one-of-one works created directly by the artist and cannot be reproduced or replaced. All sales are final; no returns, exchanges, or replacements are offered under any circumstances. In the rare event of verified transit damage or loss, resolution is handled exclusively through carrier insurance.

For complete details, see our Refund Policy.

5. Can I cancel or change my order?

No. Orders cannot be modified or canceled once production has begun.

Customers are responsible for reviewing all product details prior to purchase.

6. How long does production and shipping take?

Complimentary shipping on all U.S. orders.

Made-to-Order Items (U.S.): Typically 5–15 business days (production + shipping).

Please note: All knitwear—sweaters, cardigans, and knit accessories—may take up to 4 weeks due to our custom production process.

Original One of a Kind Hand-Painted Artwork

  • Each original Hand painted wearable art piece is individually prepared for shipment within 1–3 business days.
  • Once your piece has been carefully prepared, it will be shipped via UPS Secure Shipping to your destination.
  • Delivery typically takes an additional 2–7 business days within the U.S., depending on your location and UPS transit times.
  • A UPS tracking number will be emailed to you once your order has shipped, allowing you to follow its journey from our studio to your destination.
  • Signature confirmation is required upon delivery.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or seasonal demand.

For complete details, see our Shipping Policy.

7. Do you ship internationally?

Loria NYC Art currently ships within the United States only. International shipping is not available at this time.

8. How is my order shipped?

All orders include tracking. Please allow 24–48 hours for tracking updates to appear after carrier pickup.

Orders may ship in separate packages depending on fulfillment requirements.

Original hand-painted, one-of-a-kind wearable art pieces always ship separately from made-to-order items and require signature upon delivery.

9. What happens if my package is lost, delayed, or stuck in transit?

All transit issues are handled directly with the carrier for investigation.

  • Made-to-order items confirmed lost in transit will be replaced
  • Original one-of-one artworks are resolved exclusively through carrier insurance
  • Carrier delays, weather events, or logistics disruptions are outside Loria NYC Art LLC's control

For complete details, see our Shipping Policy.

10. What if my package is marked delivered but I didn't receive it?

Once a package is marked "Delivered" by the carrier, it is considered fulfilled upon delivery confirmation.

Loria NYC Art LLC is not responsible for theft, loss, misplacement, or unauthorized retrieval after delivery.

Customers are responsible for securing their delivery location and retrieving packages from any carrier-designated drop point or pickup facility.

11. What if I entered the wrong shipping address?

Customers are fully responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • Reshipment is at the customer's expense
  • Additional shipping and handling fees may apply
  • No refunds are issued for address errors
12. Do I need to inspect my order when it arrives?

Yes. All items must be inspected immediately upon delivery.

Any issues must be reported within 24 hours to info@lorianycart.com and must include:

  • Order number
  • Clear photos
  • Description of the issue

Replacement Eligibility Conditions:

• Eligible issues are limited to verified manufacturing defects (made-to-order items only) or carrier-confirmed transit damage.

• Items must be unworn, unused, and in original condition.
• Wear, washing, alteration, or misuse voids eligibility.

Not considered defects include:

  • Minor variations in print placement
  • Fabric texture or color variations
  • Differences caused by individual device screen calibrations
  • Variations between computer-generated mockups and the finished product
  • Natural production variations
13. What counts as a valid issue or defect?

Eligible issues include verified manufacturing defects (made-to-order items only) or carrier-confirmed transit damage.

  • Not considered defects include:
  • Minor variations in print placement
  • Fabric texture or color variations
  • Differences caused by individual device screen calibrations
  • Variations between computer-generated mockups and the finished product
  • Natural production variations
14. How do sizing and fit work?

Size guides are available on each product page. Please review all product details carefully and select the correct size before purchasing. To ensure the best fit, consult the size guide before placing your order.
Sizing-related returns or exchanges are not accepted.

15. Why do my items look slightly different from the photos?

Slight variation is expected due to production processes, fabric behavior, lighting, and device screen calibration differences.

These variations are inherent to custom production and are not considered defects.

16. What makes Loria NYC Art different from other brands?

Loria NYC Art begins with original artwork created by artist S.Loria. Each design is developed from hand-created compositions inspired by the energy, architecture, and skyline of New York City, then thoughtfully translated into premium wearable art, canvas prints, and other art-inspired products. Rather than following seasonal trends or using stock graphics, every collection is rooted in original artistic expression, allowing you to wear or display artwork with a distinctive creative identity.

17. How do payments work?

We accept major credit cards, debit cards, and Shopify Payments.

All transactions are secured with industry-standard SSL encryption.

18. Do you offer customs duties or international tax information?

Not applicable. Loria NYC Art currently ships within the United States only.

19. Who do I contact for support?

Email: info@lorianycart.com
Response time: 24–48 hours (Monday–Friday)

20. Copyright & Intellectual Property

All artwork, designs, and creations are exclusively owned by S. Loria © Loria NYC Art LLC. All rights reserved. Unauthorized reproduction or distribution is strictly prohibited.