Refund policy

Loria NYC Art —

Refund Policy — Final Sale.

All sales are final. Loria NYC Art products are produced on a made-to-order basis or created as one-of-one original artworks. Because items are individually produced specifically for each order or exist as unique original works, returns, refunds, exchanges, and cancellations are not accepted except as expressly stated in this policy.

MADE-TO-ORDER ITEMS (APPAREL, TEXTILE PRINT, ACCESSORIES)

All sales are final. Returns, cancellations, or exchanges cannot be accommodated for customer sizing errors or personal preference once an order has been placed.

Each piece is individually crafted through a custom made-to-order process, produced exclusively for your order. Please review all product details carefully and select the correct size prior to purchase.

Replacements are issued only for:

• Verified manufacturing defects (made-to-order items only)
• Carrier-confirmed transit damage reported within 24 hours of delivery

Original artworks are not replaceable and are resolved exclusively through carrier insurance where applicable.

• All wearable textile print items and select products are made-to-order and not pre-stocked
• Production begins after an order is placed and may include precision all-over printing, knitting, cutting, sewing, and refined finishing depending on the product type
• Because each item is custom produced specifically for each order, all sales are final
• Returns, exchanges, or cancellations are not accepted once an order is placed or production has begun
• Items cannot be altered, resized, or exchanged after production begins
• Variations in artwork placement, fabric texture, color tone, or finish are inherent to the process and are not considered defects

ORIGINAL / ONE-OF-A-KIND ARTWORK

• Original hand-painted wearable art pieces are one-of-one works created directly by the artist and cannot be reproduced or replaced
• All sales are final; no returns, exchanges, or replacements are offered under any circumstances
• Each original artwork is shipped fully insured and requires signature confirmation upon delivery
• In the rare event of verified transit damage or loss, resolution is handled exclusively through carrier insurance

INSPECTION, CLAIMS & RESOLUTION

All items must be inspected immediately upon delivery.

Any issues must be reported within 24 hours to:
info@lorianycart.com

Claims must include:

• Order number
• Clear photos of the item and packaging
• Description of the issue

Eligibility conditions:

• Items must be unworn, unused, and in original condition
• Wear, washing, alteration, or misuse void eligibility
• Natural variations are not considered defects

Claim outcomes:

• Made-to-order items: replacement only for verified manufacturing defects or carrier damage
• Original artwork: resolved exclusively through carrier insurance

FINAL SALE SUMMARY

• All products are custom-made or individually created artworks
• All sales are final
• Returns, refunds, exchanges, and cancellations are not accepted
• Exceptions apply only to verified manufacturing defects or documented carrier damage reported within 24 hours of delivery

CONTACT

Email: info@lorianycart.com